fg444 Privacy Policy

Data Controller

fg444 is the data controller responsible for personal data collected through the fg444 platform at https://fg444.io. As data controller, fg444 determines the purposes and means by which your personal data is processed. All questions, requests, or concerns regarding the handling of your personal data should be directed to fg444 via the contact details provided in Section 14 of this policy.

This Privacy Policy applies to all players, registered account holders, and visitors who access the fg444 website, mobile interface, or any associated service. It covers all personal data processed in connection with account registration, deposit and withdrawal transactions, gameplay activity, customer support interactions, and marketing communications where you have provided consent.

Data We Collect

fg444 collects the following categories of personal data from players and platform visitors:

How We Collect Data

fg444 collects personal data through the following channels:

• Direct submission: When you complete the fg444 registration form, submit KYC verification documents, make a deposit or withdrawal request, contact customer support, or respond to a promotional survey.
• Automated collection: When you access the fg444 platform, our servers and analytics systems automatically record technical data including your IP address, device identifiers, browser information, and session activity logs. This data is collected whether or not you are a registered player.
• Payment providers: When you transact via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank, the relevant payment provider may share transaction confirmation data and wallet or account identifiers with fg444 for payment reconciliation purposes.
• Cookies and tracking technologies: fg444 uses cookies, local storage, and similar technologies to maintain your login session, store platform preferences, and measure engagement. See Section 08 for full details on cookie use.
• Third-party identity verification services: Where fg444 engages a third-party KYC provider to assist with identity document verification, that provider may supply additional data signals such as a document authenticity score or age verification confirmation.

How We Use Your Data

fg444 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity and age (21+ requirement), maintain your account profile, and send essential account notifications.
• Transaction processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method, reconcile transactions, and investigate any payment disputes.
• Fraud prevention and platform integrity: To detect and prevent fraudulent activity, collusion, bonus abuse, multi-accounting, and other prohibited conduct as defined in the fg444 Terms & Conditions.
• Responsible gaming monitoring: To identify patterns of play that may indicate a problem gambling situation and to apply responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion where appropriate or requested.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of communications for quality assurance purposes.
• Platform improvement: To analyse aggregated usage data to improve game performance, interface design, and overall player experience on the fg444 platform.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and news about new games or features at fg444. You may withdraw this consent at any time by contacting support or updating your account notification preferences.
• Legal compliance: To satisfy any legal, regulatory, or contractual obligations applicable to fg444's operation, including responding to lawful requests from competent authorities.

Legal Basis for Processing

fg444 processes your personal data on the following legal bases depending on the purpose of processing:

• Contractual necessity: Processing required to register your account, process transactions, and deliver the fg444 gaming service to you under the agreed Terms & Conditions.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your data protection rights.
• Legal obligation: Processing required to comply with applicable law, including identity verification obligations and responses to lawful authority requests.
• Consent: Processing for direct marketing communications, where consent has been freely and explicitly given. You have the right to withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

Data Sharing

fg444 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. fg444 may share your personal data with the following categories of recipients strictly on a need-to-know basis:

• Payment processors: bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners receive the minimum financial data necessary to execute deposit and withdrawal transactions on your behalf.
• KYC and identity verification providers: Third-party identity verification services engaged by fg444 to process and authenticate the documents you submit for KYC compliance purposes.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymised player identifier and bet history data in connection with the delivery of their games on the fg444 platform. These providers do not receive your full identity data.
• IT and platform service providers: Cloud hosting, server management, and cybersecurity vendors engaged by fg444 who process data on our behalf under data processing agreements requiring them to maintain equivalent levels of data protection.
• Legal and regulatory authorities: Where fg444 is required by law or a competent authority to disclose personal data, fg444 will comply with such requests. Where lawful to do so, fg444 will notify the affected player of any such disclosure.

Payment Data

fg444 handles all payment data with particular care given its sensitive nature. The following specific rules apply to financial data processed in connection with your fg444 account:

• fg444 does not store full payment card numbers, full bKash/Nagad/Rocket wallet PINs, or full bank account login credentials. Only the minimum reference information needed to identify the payment source and reconcile a transaction is retained.
• All financial data transmitted between your device and fg444's payment processing systems is encrypted in transit using TLS. Payment provider integrations use secure tokenisation where supported.
• Deposit and withdrawal transaction records are retained for a minimum period of five years for accounting and compliance purposes. After this period, transaction records are either deleted or anonymised.
• fg444 conducts anti-money laundering (AML) monitoring on transaction patterns. Where a transaction pattern triggers an AML alert, fg444 may place a temporary hold on withdrawals pending investigation. Players will be notified of any hold via their registered contact details.
• The payment method used to make deposits must belong to the registered account holder. fg444 does not accept third-party deposits. Any deposit identified as originating from a third party will be reversed and the account may be suspended pending review.

Cookies & Tracking Technologies

fg444 uses cookies and similar technologies on its platform. The following categories of cookies are in use:

To manage or delete cookies stored by the fg444 platform, you can adjust your browser settings. Note that disabling non-essential cookies will not prevent you from using the core fg444 platform but may affect certain personalisation features. fg444 does not use third-party advertising cookies or cross-site tracking cookies.

Data Retention

fg444 retains personal data only for as long as necessary to fulfil the purposes for which it was collected. The following general retention periods apply:

• Active account data: Retained for the duration of your active account relationship with fg444 plus a minimum period of five years following account closure, to satisfy legal, accounting, and AML compliance obligations.
• KYC verification documents: Retained for a minimum of five years from the date of submission, or longer if required by applicable legal obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction for financial record-keeping and AML compliance purposes.
• Support communications: Live chat transcripts and email correspondence are retained for a period of two years from the date of last communication, after which they are deleted or anonymised.
• Technical and log data: Server logs and session data are retained for a maximum of 12 months and then automatically purged.
• Marketing consent records: Records of your marketing consent are retained for as long as you hold an active account, and for one year following withdrawal of consent or account closure.

Upon expiry of the applicable retention period, personal data is either securely deleted from fg444's systems or rendered permanently anonymous such that it can no longer be linked back to an individual player.

Your Rights

As a player whose personal data is processed by fg444, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data fg444 holds about you. fg444 will provide this information within a reasonable timeframe following receipt of a valid request.
• Right to rectification: You may request correction of any personal data that is inaccurate or incomplete. For basic profile data such as your email address or mobile number, you may update this directly from your fg444 account dashboard.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to fg444's legal retention obligations described in Section 09.
• Right to restrict processing: You may request that fg444 restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to object: You may object to processing of your personal data carried out on the basis of legitimate interests, including for direct marketing purposes. Where you object to marketing, fg444 will stop processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact fg444 support at the email address provided in Section 14. fg444 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party.

Security Measures

fg444 has implemented a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• All data transmitted between your device and the fg444 platform is encrypted using TLS (Transport Layer Security) protocols.
• Personal data stored on fg444's servers is encrypted at rest and access is restricted to authorised personnel with a demonstrated operational need.
• fg444 conducts regular internal security assessments and applies software updates and patches in a timely manner to address known vulnerabilities.
• Player account access is protected by password authentication. fg444 recommends that players enable two-factor authentication (2FA) from their account security settings for additional protection.
• fg444 maintains an incident response procedure. In the event of a data breach that is likely to affect the rights of players, fg444 will take immediate containment action and notify affected players without undue delay.

Minors & Age Policy

The fg444 platform is strictly for individuals aged 21 and above. fg444 does not knowingly collect personal data from individuals under the age of 21. If fg444 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on the fg444 platform, please contact support immediately so that the matter can be addressed without delay.

fg444 applies age verification checks at the point of registration and as part of the KYC process prior to processing any withdrawal request. These checks help ensure that the platform remains accessible only to adults who meet the minimum age requirement.

Policy Changes

fg444 may update this Privacy Policy from time to time to reflect changes in our data processing practices, operational requirements, or applicable law. When material changes are made, fg444 will publish the revised policy on this page with an updated "Last Updated" date and, where practicable, notify registered players via their registered email address. Your continued use of the fg444 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how fg444 protects your data.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the fg444 data protection team. All written data-related enquiries are handled by our support team, who aim to respond within 5 business days Bangladesh Standard Time (BST, UTC+6).

Email: support fg444.io

For general account support, our live chat service is available 24 hours a day, 7 days a week from within the fg444 platform after login. Please do not include sensitive personal data such as passport numbers or full payment details in initial support messages — our team will guide you through a secure channel if such information is required.